Need help?

No problem.  Take a look through our FAQs and if you still have questions, don’t hesitate to ask!  Our support team is available M-F.

Recent Support Activity

FAQs

What should I do if I have an existing site?

If you want to keep your existing site “live”, then we recommend having our support team help you create a staging site – basically a duplicate of your live site.  If you’d like our help setting up a staging site, please submit a new support ticket and include the following: cPanel login (you can get this from your web host), WordPress admin login and your Course Cats license key.

Can I make my site compliant with GDPR?

Yes!  Simply upgrade to the latest version of our theme (2.3.1.7) and once you’ve upgraded, jump over to the Guide: Opt-Ins, find your autoresponder in the list and follow the steps for your autoresponder that we’ve put together to help you make your existing opt-ins all compliant with a nice and easy GDPR checkbox. Confused?  Watch this video co-founder David Siteman Garland put together and if that still leaves pondering the lovely GDPR stuff that we are all so excited about (sarcasm), then please send us a support ticket and we’d be happy to help.

My links stopped working, help!

In some cases, this is a super easy fix.  In the back-end of WordPress, go to Settings > Permalinks > don’t change anything (weird, we know) > then simply save your settings.  If this doesn’t fix the issue, let us know.

Can I sell more than one course?

Yes!  You can sell as many courses as you’d like.  As you go through the Course Cats tutorials in the guide, you’ll eventually come to a section on membership plugins.  Once you get to that point, we’ll walk you through different options and show you how to integrate the plugin you choose with your course site.

Does Course Cats have an affiliate program?

Yes!  Please jump over to the affiliates page to register as an affiliate. Once you do that, someone from our team will reach out to confirm your account and then you’ll be off to the races, as they say (meaning, you can start bragging about Course Cats and actually make some money for doing it!).

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