Help & Support

FAQs
Does Coursecats charge transaction fees?

No! Most online course companies charge transaction fees, which can lead to HUNDREDS of dollars per month. Not Coursecats. We don’t believe we should get a big cut, small cut, or ANY cut of your sales as you get more successful, so we stick to straightforward, predictable pricing with zero hidden fees.

Do I have to sign a long contract or anything?

Ab-so-lutely NOT. With the monthly option, you pay every month. For the yearly – pay per year.  No long term contracts, simple as that.

What other tech will I need to go with Coursecats?

Great question.  You’ll need a domain, web hosting, WordPress installed and a membership plugin.  Our new Concierge Service (included) can actually simplify the initial setup process and setup your web hosting, point your domain and get WordPress installed for you.  We’ll even upload our demo site to your server to give you a huge head start on creating your new site.  If you want to take advantage of the Concierge Service, simply sign up for your free trial and dive into the Guide (our tutorials).  The first article will discuss how to submit your request to have us setup your hosting, install WordPress, etc.

How many sites can I use my license on?

Each license is good for one domain (e.g. yourcourse.com). We’ll give you a special 20% off coupon for each additional license that you need, just reach out to our support team when that time comes.

Who owns my content?

You do! You own all your stuff. Your videos, your PDFs, all your content… and your little dog too.

What should I do if I have an existing site?

If you want to keep your existing site “live,” then we recommend setting up what’s called a “staging site” (or a “temporary site”).  Our Concierge Service can handle this for you at no extra charge – all you have to do is ask.  Once you sign up for your trial, you’ll be given a couple of options in the first article in our guide – choose the Concierge Service and we’ll get rolling from there.

Can I make my site compliant with GDPR?

Yes!  Simply upgrade to the latest version of our theme and in the guide, find the article on Opt-Ins.

My links stopped working, help!

In some cases, this is a super easy fix.  In the back-end of WordPress, go to Settings > Permalinks > don’t change anything (weird, we know) > then simply save your settings.  If this doesn’t fix the issue, please open a new support ticket and send us WordPress admin login info for your site so we can take a look.

Can I change the photo of the dog when I'm logged in?

The cute pup you see there belongs to co-founder Brad Hogan.  If you’d like to swap out this adorable pup’s mug shot with your own avatar, go to the Gravatar website, create a free account (make sure to use the same email address that you used for your Coursecats account), then upload a photo.  You might also need to clear your browser cache to see this change.

Can I sell more than one course?

Yes!  You can sell as many courses as you’d like.  As you go through the Coursecats tutorials in the guide, you’ll eventually come to a section on membership plugins.  Once you get to that point, we’ll walk you through different options and show you how to integrate the plugin you choose with your course site.

Does Coursecats have an affiliate program?

Yes!  Please jump over to the affiliates page to register as an affiliate. Once you do that, someone from our team will reach out to confirm your account and then you’ll be off to the races, as they say (meaning, you can start bragging about Coursecats and actually make some money for doing it!).

 

Have a different question?